Sales and Customer service
We know that it is not a matter of a one-off sale - it is the moment, when the customer returns, that really makes the difference. And we are ready to enlarge your repertoire for customer care techniques and approaches towards successful long-term relationships. Giving added value through your customer service is also a matter of dealing successfully with difficult clients. And we also know the magic of having not only high customer satisfaction, but also a satisfied salesforce. This valuable training area considers not only the relationship with the external, but also the one with the internal customers of the company.
And in order to make the transfer of the learning even stronger, we include our specially developed role plays and challenging case studies, directly extracted from your business field.