Training topics
The outlined training topics show some of our main development areas for you and your employees. However, we do not believe in “one size fits all”. Every training programme is adapted to your:
- Current business goals
- Clearly defined expectations for need for change
- Knowledge and experience of the participants
Emotional Intelligence
A set of key competences or a stable personality trait that you either have or you sadly don’t? Following the strongest scientific EQ model of Daniel Goleman, we will convince you that EQ can be developed and your managers and employees are able to master this absolutely crucial skill-set, directly linked to communication, leadership and teamwork competences. Dive into this topic with exciting simulations, proven EQ test tools and easy-to-use practical techniques.
People motivation
The motivated and engaged employees are an engine for the business success. Are you ready to rediscover the ‘black box’ of Motivation? Are you ready for a full upgrade of the usual Maslow-Herzberg talk? Our trainers have prepared for you new motivational models and practices that could directly be implemented in the practice – know-how that reaches Bulgaria for the first time. And why not discovering this topic from the perspective of the employee? What can your people do to feel motivated, independent from the efforts of their leaders?
Stress Management
Stress is used to be called “the disease of the 21st century”. How can we cope effectively with it, as it impacts all aspects of our personal and professional life! If you are curious to get to know how your brain perceives stress situations and how you can train it to be more flexible and elaborate your own most effective strategies to discover the positive effects of stress, do not hesitate to contact us!
Sales and Negotiation Skills
The rising customer demands nowadays combined with highly competitive markets across all business sectors requires our salesforce to become even more creative, innovative and always one step ahead. Even the most advanced sales experts need some refreshment with new ideas to get inspired today! The magic of our sales and negotiation programmes goes back to the fundamental principles of the brain and how people tend to make decisions based on their deeply rooted values and beliefs. Our practical simulations and role-plays will allow your sales experts to get into the mind of your customers and create a strong bond with them which is the foundation for a long-term and loyal partnership.
Presentation Skills
A journey of self-discovery that provokes self-awareness. Entirely experience-based learning, where our experts actively support you in the process of individual or group self-reflection. Neuroscience, NLP-based techniques and body language meet the business reality to result in this successful and provoking training. Be prepared to get out of your comfort zone and become a Master of the Presentation Art!
Outstanding Customer service
We know that it is not a matter of a one-off sale - it is the moment, when the customer returns, that really makes the difference. And we are ready to enlarge your repertoire for customer care techniques and approaches towards successful long-term relationships. Giving added value through your customer service is also a matter of dealing successfully with difficult clients. And we also know the magic of having not only high customer satisfaction, but also a satisfied salesforce. This valuable training area considers not only the relationship with the external, but also the one with the internal customers of the company.
Effective teamwork
It is not just about knowing the difference between a group and a team. It is about finding your personal role in this team and cherishing the roles of the others. It is about effective conflict management and the art of making a team decision. It is about being able to extract the added value of both positive and negative team dynamics. And it is about having a shared vision and making it reality.
Communication skills
A training that on the one hand combines effective communication techniques, tools for active listening, models for giving effective feedback and asking questions and many other communication instruments. On the other hand and most importantly, with its simulations, group exercises and role-plays this training provokes a new level of self-awareness regarding the personal communication challenges and ineffective communication models. And our trainers are there to guide your employees in finding their own, most suitable communication style.